Tiledesk

Dos and Don'ts

Do

• Give the AI agent accurate and up-to-date business information.
• Organize information into appropriate knowledge bases.
• Use separate agents for different specialized tasks.
• Test workflows before deploying them to customers.
• Add human escalation for complex or sensitive conversations.
• Use prompt chains for complicated workflows.
• Review AI responses regularly.
• Use self-hosting when greater infrastructure control is required.

Don't

• Upload outdated information and expect accurate answers.
• Let an AI agent handle every situation without an escalation path.
• Build one oversized prompt when a multi-step workflow would be clearer.
• Deploy an untested agent directly to customers.
• Assume all channels have identical setup and pricing requirements.

Use Cases

• Automating customer support.
• Building website AI chatbots.
• Creating WhatsApp customer-service agents.
• Automating email support.
• Creating AI shopping assistants.
• Automating appointment scheduling.
• Building internal employee support agents.
• Creating sales and lead-generation assistants.
• Searching company documents with AI.